Shipping policy
When Will My Order Be Shipped? – Jentura Elegance
Please allow 1 to 2 business days for order processing and preparation before your item is shipped.
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How Long Does Shipping Take?
Estimated shipping time: 7 – 12 business days.
In very rare cases, shipping may take up to 14 business days, due to factors beyond our control such as:
Public holidays
Severe weather conditions
Customs delays
Shipping carrier issues
While we strive to deliver your order as quickly as possible, we cannot guarantee an exact delivery date since final delivery is handled by the shipping carrier.
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Can I Cancel My Order?
Yes! You can cancel your order within 24 hours of placing it without any penalty.
After 24 hours, your order will begin processing and can no longer be canceled.
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I Entered the Wrong Shipping Address!
If you made a mistake in your shipping address, please reply to your order confirmation email or contact us at
support@jenturaelegance.com within 24 hours.
After 24 hours, we will not be able to update the address as the order may already be in transit.
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My Item Arrived Damaged!
We pack all Jentura Elegance items with extra care. However, in very rare cases, an item may be damaged during shipping.
If this happens, please contact us with:
Your order number
A clear photo of the damaged item
We’ll gladly send you a replacement at no additional cost.
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Still Have Questions?
If you have any questions not answered here, feel free to email us and we’ll respond within 24 hours:
support@jenturaelegance.com