Refund policy

Return Policy

At Jentura Elegance, your satisfaction is our priority.

We only accept return or refund requests in the following cases:

The item you received is damaged or defective.

You received the wrong item.

Your order was not delivered.

To be eligible, you must contact us within 7 days of receiving the item and provide clear photos of the issue along with your order number.

To start a return, please contact us at: support@jenturaelegance.com

Do not send any items back without contacting us first. We will provide return instructions if your request is accepted.

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Important Notes

Returned items must be unused, in their original packaging, and in the same condition you received them.

We do not accept returns on sale items or gift cards.

Custom-made or personalized items cannot be returned unless damaged.

Return requests beyond the 7-day window will not be accepted.

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Damaged or Incorrect Items

Please inspect your order immediately upon arrival. If the item is damaged, defective, or incorrect, contact us right away with photo evidence so we can resolve the issue promptly.

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Refund Process

If your return is approved, we will send you return shipping instructions.

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be issued to your original payment method.

Please note that processing time may vary depending on your bank or payment provider.